For most of us, finding a good plumber isn’t something we always do in advance. It’s one of those things that never quite makes it to the top of the to do list, right? In many cases, when plumbing problems arise unexpectedly – we often need to make quick decisions to get things fixed – fast. The thing is, not all plumbers are created equal – and finding a reliable, experienced, qualified person is not always simple.
In the heat of the moment, it’s easy to forget to ask the right questions, and end up with unexpected costs or sub-standard workmanship. The good news is, this article explains how save time and money, keep you and your family safe, and avoid the headaches of dealing with ‘cowboys’. It’s simple, practical advice designed to help you make the right decisions.
The first step is to confirm qualifications, licenses and insurance – don’t just assume these are in place. This is especially important when it comes to gas-related issues. You should ensure your plumber is fully qualified, with a valid BSA / QBSA license and full Public Liability insurance. These things exist to give you protection and peace of mind: a good plumbing business will never be offended if you ask for confirmation.
The second step is to find background information. You should always search online for their business and/or reviews from actual customers. If you don’t find enough information online, then ask the plumber for 2 references from recent clients. This is particularly important if you’re considering specialist work or large-scale refurbishment. Once again, a reputable business will gladly provide this information.
The third step is double-checking everything. You should always ask if there is a ‘call out fee’ to avoid unexpected costs. At the end of the phone call, confirm they have all the correct details – such as address, date and time. Get their mobile phone number and request they call on the actual day, to re-confirm their arrival time. Once the job is completed, ask for any relevant paperwork, such as instructions, guarantees, receipts, invoices, etc.
These simple steps will help you make better decisions and get better results. Of course, you’re also very welcome to give us a call – we’re always here to provide help and advice with your plumbing! Contact us now on 07 3294 0105 for a free, no obligation quote. For more free hints and tips on Plumbing, visit our Facebook page.